DATA PRIVACY POLICY AND TERMS OF SERVICE

The purpose of this Privacy Policy is to inform you that this website (including all its directories and subdomains) complies with the current regulations on privacy and personal data protection as established by:

• GDPR (EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons).

Additionally, and especially for those who download the iOS App, please note that it uses location data to calculate the natal chart. The app does NOT store any data on our servers.

It only uses GPS location data to retrieve geographic coordinates, place names, and time zone abbreviations from Apple Maps. These are used as arguments in the atlas database SQL query. The software does not collect or store any data.

• LOPD (Spanish Organic Law 15/1999 of December 13 on the Protection of Personal Data and Royal Decree 1720/2007 of December 21, the implementing regulation of the LOPD).

• LSSI (Spanish Law 34/2002 of July 11 on Information Society Services and Electronic Commerce).

The personal data you provide when filling out a form on this website (and after reading this you cannot say you didn’t know) will be processed in accordance with the laws and regulations mentioned above.

Please note that this Privacy Policy may change without prior notice depending on legislative or self-regulation updates. We recommend that you visit it periodically.

Registration and Subscription Forms

Through various forms located on this site, users may subscribe expressly to receive communications and updates such as content, relevant information, our own or third-party promotions, offers, and also training related to astrology, psychology, and personal development disciplines.

Users must confirm their subscription via double opt-in (validating their email address and confirming that they indeed wish to subscribe) and may unsubscribe at any time.

This website uses a service called Systeme.io to manage such subscriptions, including the emails you receive from us:
👉 https://systeme.io/es/privacy-policy

Purchase Forms

From this website, users may purchase certain digital products and contract services through third-party e-commerce platforms, including Woocommerce (fully compliant with this regulation) and PayPal, which are subject to their own terms and data protection policies.

At Astroworld we do not handle your banking data and we never see your credit card number. When you purchase a product through these platforms, your payment details (such as your credit card number) are processed exclusively through their payment gateway, not by us.

This website uses PayPal to process card payments:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal, L-2449 Luxembourg
👉 https://www.paypal.com/es/webapps/mpp/ua/privacy-full

Comment Forms

This website includes forms through which users may post contributions and comment on articles. The personal data entered in these forms are managed by another company, Disqus, for the purpose of moderating, publishing, and responding to user comments:
Disqus (Zeta Global Inc.)

At Astroworld we care about your privacy and believe in transparency. For this reason, we are committed to being clear about our privacy practices. We only collect the personal information necessary to provide our services, and we use it with care and diligence.

This Policy covers our privacy practices for www.astroworld.es (hereinafter the “Site”). We refer to the “Site” and other services collectively as the “Services.”

This Privacy Policy describes why, for what purposes, and how we collect the personal information of our customers and visitors to the “Site.” It also explains the options available to you to configure how we use your personal data and how you can contact us with any questions or concerns about it.

Astroworld is a family-run business (trade name), legally represented by María del Rosario Hernández Ríos (wife of Francisco José Lorenzo Quiles), sole proprietor, with Spanish Tax ID (NIF): 21444236W and registered address: Calle Mayor, Nº 3 – 03140 Guardamar-Alicante, Spain.
She is the DATA CONTROLLER responsible for the personal data we collect from you.
Tel: +34 693 867 615

If you have any questions, comments, or concerns about any aspect of our Privacy Policy, please contact us using the form or details provided in the “Contact” section at the end of this Privacy Policy.

Next, you will find more information on the following aspects:

• Data Collection

• How We Use the Information

• Purposes of Data Processing

• Cookies and Pixels

• How and With Whom We Share Personal Data

• International Transfers

• Your Rights

• Age Limitations

• Privacy Policy Modifications

• Data Protection Authority

• Contact

1. Data Collection

When you access and browse the “Site” (as well as when you update your personal information through the Site’s data collection forms), we collect the following information from you:

1. Information We Collect

Information you provide to us:

• Contact Data – We collect and store all the information you provide through the “Site.” Our “Site” uses forms to collect your personal information, which may include: first name, last name, postal address, phone number, and email address when you purchase any of our products. If you only subscribe to our newsletter, we collect your email address. This information is collected so you can contract our services, request information, ask for assistance, and use our services.

• Payment and Billing Information – When you purchase any of our Services, products, or programs, we may request additional personal and billing information such as: first name, last name, credit/debit card details, PayPal or other payment service details, billing address, ID card or other identification documents, as well as any other information including but not limited to certificates, payment documents, or other relevant records.

• Surveys and Contests – From time to time, we may conduct satisfaction or opinion surveys and may request information about your experience and feedback regarding our services. We may also organize contests, competitions, sweepstakes, or other types of promotions (collectively referred to as “Contests”) on our “Site” or through our social media channels, and award prizes to participants and/or winners. The information requested for participation in such “Contests” may include your contact details, name, surname, postal address, and phone number, among others. Participation in “Contests” is entirely voluntary and it is up to you whether you choose to provide this information.

Information we collect from your use of our services or from third parties:

• Automated Information – When you access our “Site,” we automatically receive and collect information that may include personal data such as: Internet Protocol (IP) address, the web page you visited before using the “Site” or Services, browser type and settings, date and time when the Services were used, browser configuration details, as well as clickstream data.

• Website Analytics Tools – We use third-party analytics services to collect information about the use of the “Site,” such as the number of visits, pages visited, and popularity of certain content. Analytics tools use tracking technologies (such as cookies) to recognize your device and gather information about you. These tools collect data such as the websites you visit, the time you spend on those pages, your assigned IP address, the operating system and browser you use, and the site you visited before accessing our “Site.”

• Log Information – When you visit the “Site,” view the content we provide, use our services, access our chat service, request assistance, send us an email, or participate in a “Contest” or survey through our “Site,” we automatically collect and store certain information in log files. This may include your IP address, URL, referring URL, exit URL, browser software, operating system, date/time, type of requests made to our “Site,” and error responses returned by our “Site” or Services.

• Other Information – We also collect and store any information you provide through our “Site,” our Chat service, any claims or complaints made via the “Site,” email, phone, or any other communication with our team in relation to the provision of our services. When you contact us, we may record the ticket, chat, or call to ensure we have an accurate record of communications, as this is necessary for us to provide our services and as a safeguard for actions taken by our team in the event of discrepancies regarding our response.

2. How We Use the Information

Information you provide to us:

• Contact Data – We collect, store, and use your contact information to communicate with you regarding the status of your orders and services, updates to our products and the “Site,” and—unless you have opted out—to send you information about other/new services, special offers, and newsletters that we believe may be of interest to you. You expressly authorize us to send you such communications by email, phone, and/or text messages. You also expressly authorize us, using the same means, to inform you of account hosting issues, interruptions or service updates, service improvements, or new products, in accordance with our Terms of Service and Spanish law.

• Payment and Billing Information – We need this information, along with your personal contact data, to create a Customer or Affiliate account, to process your orders and renewals, to contract any of our Services, to invoice you, and to comply with our tax obligations.

• Surveys and Contests –

  • All responses to satisfaction surveys are stored separately from your personal data, and the information collected is either anonymized or pseudonymized. These separated data may be used to understand usage of certain aspects of our “Site” and services, and for market research. We may share anonymized or pseudonymized data with third parties when they need it to process on our behalf. Under no circumstances do anonymized or pseudonymized data allow personal identification without additional information, which is kept separate and protected by technical and organizational measures to ensure that no data is directly associated with you.

  • If you participate in “Contests,” we use the data you provide to run the Contest, to contact you, or to work with third parties to communicate with you in case you win and/or are awarded prizes in accordance with the Contest participation rules. When you have expressly agreed to receive such commercial communications, we may also use information provided through surveys and “Contests” to send you information about our services or offers.

Information we receive from your use of our services or from third parties:

We collect, use, and store data we receive from your use of our services or from third parties for the following purposes:

• Automated Data – To diagnose server problems, administer our “Site” and services. These are not linked to personally identifiable information.

• Analytics Tools – To improve the services on our “Site.”

• Log Information – To diagnose problems, administer our “Site,” and resolve issues or incidents.

• Other Data – For maintaining your account and contracted products, for keeping an accurate record of inquiries in case of disputes, and to identify certain features that may help us optimize and improve our products and services.

3. Purpose of Processing Your Personal Data

When you access our “Site” or use our Services, we collect, use, and process your personal information as set out in this Privacy Policy. We care about your privacy and follow these fundamental principles when processing your data:

• We strive to collect only the personal data strictly necessary for the provision of our Services.

• Our goal is full transparency regarding the use of your information, in compliance with our legal obligations, other legitimate purposes, and respect for your privacy.

• We ensure that we only process your information for the purposes for which you have given consent.

The legal bases authorizing us to process your personal data are:

• Contract – the use of your information is necessary to fulfill contractual obligations, provide you with Services, and administer any Contests you participate in.

• Legal Obligations – the use of your personal data is necessary to comply with legal obligations, respond to court orders, or for the exercise of legal actions. For example, if a competent authority requests access to your personal information, or to comply with our tax obligations.

• Legitimate Interests – necessary for purposes such as:

  • delivering, developing, and providing our services;

  • detecting and preventing fraudulent activities;

  • improving the security of our network and information systems;

  • better understanding how people interact with our “Site”;

  • determining the effectiveness of our promotional and advertising campaigns; and

  • improving, modifying, or personalizing our services and communications for the benefit of our customers.

• Consent – we rely on your consent to use your personal data to send you marketing information (such as newsletters and promotional offers) by email, SMS, or phone. You can withdraw your consent at any time by updating your personal information in your User Area profile settings, using the unsubscribe option in our emails, or contacting us through the details provided in the “FAQ and Contact” section of this Privacy Policy.

4. Cookies and Pixels

We use cookies to collect certain information as described in this Privacy Policy. A cookie is a small text file sent by a website and stored in your computer’s, mobile phone’s, or other device’s browser while you browse a website.

Our “Site” uses cookies to identify you. Cookies may store your account ID, order status, personalization, or site tracking. They may also be used for technical purposes such as keeping track of your current shopping session, enabling you to check out and pay for your order, or storing information you have already provided (e.g., your province or language preference) so we can offer you improved and more personalized services, products, and communications. Cookies also allow us to fulfill our contractual obligations with third parties and partners, for example, when you purchase through a third-party link.

Our “Site” includes marketing cookies and remarketing pixels provided by third parties. These allow third parties to collect information about your visit to our Site and your interest in certain offers. We also use beacons, tags, click-through tracking codes, and scripts to analyze trends and user movements on the “Site,” gather aggregate information about our user base, and improve our Services and the “Site.” This allows us to send you advertising based on your activity and interests and measure its effectiveness.

This enables us to make offers tailored to you, based on your interests or the products you currently have contracted or recently viewed, as well as to show you relevant information outside our “Site,” across other sites within our third-party network.

You can modify your cookie preferences directly from your browser. Please note that if you block our cookies or all cookies in your browser, some sections or functionalities of our “Site” may not operate correctly, as your browser will prevent our “Site” from installing the necessary features. You may still use our website, but some services may be restricted, and you may experience limitations in functionality.

5. How We Share Your Personal Information and With Whom

All personal information collected by Astroworld is treated as confidential. We will grant access to all or part of your personal data only in the following cases, and always with the necessary guarantees for your privacy:

• Legal Obligation – we will grant access to your information upon judicial request or request from another competent authority.

• Third-Party Services – we may grant access to information to third parties within the European Union and the United States, including data center service providers, as well as external consultants/advisors, partners, legal and tax advisors based in the EU and the US, who may need your information to provide services on our behalf.

  This group includes providers who help us deliver our services, such as payment processors that handle your credit card or alternative payment information and billing, accounting companies, and providers that help us prevent fraud. It also includes trusted partners with whom we collaborate for product or demographic analysis and market research to help us understand and improve our services, as well as deliver better advertising.

  This group also includes external providers that conduct analytics services and study data from our surveys and/or contests. We will only share the information necessary for the external provider to perform the contracted service. These companies will process the data in accordance with Astroworld’s instructions and this Privacy Policy. We do not authorize providers to retain, share, store, or use your personal information for any other purpose.

  External providers may operate in sectors such as fraud detection, technology services, internet information providers, payment processors and data services, specialized finance, media, content and internet information industries, advertising and marketing, and technologies, located in the EU and the US.

6. Protecting Legitimate Rights & Consent

• Protecting Legitimate Rights – We may share your personal and account information with companies, organizations, or individuals when we believe in good faith that access, use, retention, or disclosure of the information is reasonably necessary to comply with a legal obligation, applicable law, court orders, or requests from competent authorities; to enforce our Terms of Service or other agreements; to investigate potential violations; or to protect the rights, safety, and security of Astroworld, our users, or third parties, as required or permitted by law. Whenever legally possible, we will inform you of any third-party request for access to your personal data within a judicial procedure.

• With Your Consent – With your express consent, we may share and disclose the information you have authorized us to share with third parties. Except as described above, we will not sell, rent, share, or disclose personally identifiable information for commercial purposes that would violate this Privacy Policy. We will take all reasonable measures to notify you when and what information may be shared with third parties so you may decide whether or not you wish to authorize it.

7. International Transfers

We host, store, and process your personal data within the European Economic Area (EEA) and in the United States.

We ensure that any transfer of your personal data from one country to another complies with the applicable data protection and privacy regulations.

European data protection law, in particular, includes specific rules governing the transfer of personal data outside the EEA.

In any case, your data will be handled in accordance with this Privacy Policy. If you wish to obtain more information about the global management of your personal data, please contact us using the details provided in the “FAQ or Complaints” section below.

8. Your Rights

By contacting us via email or through your user area, you may access, correct, modify, or delete certain personal information related to your account. If you need additional assistance, you may contact us using the details in the “Contact” section of this Privacy Policy. You are also entitled to exercise the following rights:

• Confirmation of whether or not we are processing your personal data.

• Request more details about how we process your personal data.

• Request a copy of the personal data we hold about you.

• Withdraw your consent to the use of your personal data, when consent is the legal basis for processing.

• Object to the processing of your personal data (including the right to object on grounds related to your particular situation, when processing is based on legitimate interests).

• Update or delete the personal data we hold about you.

• Restrict the way we process your personal data.

• Request the portability of your personal data to another service provider (data portability right).

Regardless of our response to your request, please note that in certain circumstances we may be required to continue processing some personal data, either on the basis of legitimate interests or due to legal obligations. If this is the case, we will notify you when responding to your request. Please also note that you must provide proof of identity when exercising your rights.

9. Age Limitations

In accordance with SiteGround’s Terms of Service, we do not sell products, provide services, or knowingly collect information from individuals under the age of 18. Additionally, if you are under 13 years old, you are not permitted to access the “Site.”

10. Changes to the Privacy Policy

Astroworld reserves the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, updates will be posted here and in any other location we deem appropriate, so that you are informed about what information we collect, how we use it, and under what circumstances (if any) we disclose it to third parties.

If we make substantial changes to this Policy, we will notify you here, by email, or by notice on our “Site,” at least ten (10) days prior to the changes taking effect.

11. Data Protection Authority

In the European Union, you have the right to direct your questions or file a complaint regarding the processing of your personal data with our data protection authority — the Spanish Data Protection Agency (AEPD) — at any time, using the following details:

Agencia Española de Protección de Datos
C / Jorge Juan, 6
28001 – Madrid, Spain
Phone: 901 100 099 / 91 266 35 17

Contact

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, or if you have any complaints or concerns about the processing of your personal data by Astroworld (in whole or in part), please contact us at:

Astroworld
03140 Guardamar del Segura (Alicante), Spain
Tel: +34 693 867 615
Email: info@astroworld.es